Terms & Conditions

Please read the following terms and conditions carefully before using any apps, websites, or services provided by HUGO.FM Limited and HUGO.FM Games Limited (collectively referred to as "we", "us", or "our"). These terms apply to your use of our apps and website https://hugo.fm, along with any other related services we may offer.

Both HUGO.FM Limited and HUGO.FM Games Limited operate independently but under similar ownership; HUGO.FM Limited is wholly owned by its founder, while HUGO.FM Games Limited is jointly owned, with the same founder being a person of significant control (PSC).

Please continue using our apps, websites, or services only if you agree to these terms. We suggest printing a copy for your records. By using our services, you confirm your acceptance and compliance with these terms. If you do not agree to these terms, you must not use our Apps, websites, or services.

Please also ensure you agree to our privacy policy before continuing: https://hugo.fm/privacy

We may revise these terms of use at any time by amending this page without notice. Please check this page from time to time to check for any changes we have made, as they are binding on you.

We may update our Apps or website from time to time, and may change the content at any time. However, please note that any of the content on our Apps may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Apps, or any content on it, will be free from errors or omissions.

Our Apps are made available free of charge, but you may require a subscription or one-off purchase to access premium content. We do not guarantee that our Apps, or any content on it, will always be available or be uninterrupted. Access to our Apps is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Apps without notice. We will not be liable to you if for any reason our Apps is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our Apps. You are also responsible for ensuring that all persons who access our Apps through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We are the owner or the licensee of all intellectual property rights in our Apps, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our Apps for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Apps you are in breach of these terms of use, your right to use our Apps will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our Apps is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any Apps on the basis of the content on our Apps. Although we make reasonable efforts to update the information on our Apps, we make no representations, warranties or guarantees, whether express or implied, that the content on our Apps is accurate, complete or up-to-date.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Apps or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Apps; or use of or reliance on any content displayed on our Apps. If you are a business user, or a school, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. You agree not to use our Apps for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Apps. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods or services by us to you, which will be set out in our Terms and conditions of supply.

You must not attempt to gain unauthorised access to our Apps, the server on which our Apps is stored or any server, computer or database connected to our Apps. You must not attack our Apps via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Apps will cease immediately.

We would like to inform our users that some of our Alexa skills may utilise artificial intelligence (AI) technology to enhance the functionality and user experience. AI may be employed to provide personalised responses, improve natural language understanding, and offer more tailored interactions. While we strive to ensure the accuracy and usefulness of these AI-driven features, please be aware that AI technology may evolve over time, and its responses are generated based on patterns and data analysis. This could lead to incorrect information being provided. By using our Alexa skills, you acknowledge and accept the incorporation of AI in these services. We are committed to safeguarding your privacy and ensuring a positive user experience. Your continued use of our Alexa skills implies your consent to these AI-enhanced features.

Our website and apps may feature affiliate links, which are a means for us to earn advertising fees by linking to external products or services. These affiliate links are not endorsements of the linked products or services. When you click on these links and make a purchase, we may receive a commission at no extra cost to you. Please be aware that these external sites have their own terms and privacy policies, and we do not accept any responsibility or liability for their content, actions, or policies. Your engagement with these affiliate links is solely at your own risk. We endeavour to provide transparency about our use of affiliate links and ensure that this practice does not influence the integrity of the content provided.

You may link to our content, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We have not reviewed all of the sites linked to our website and we are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user’s own risk.

Users of our website, apps, and services must ensure that their conduct is in full compliance with all applicable local, national, and international laws and regulations. You agree not to use our services in any manner that could violate such laws or regulations. Any breach of legal requirements, or use of our services for unlawful activities, is strictly prohibited and may result in termination of access to our services and legal action. It is your responsibility to be aware of and understand the laws applicable to your usage of our services.

We reserve the right to terminate or suspend access to our website, apps, and services at any time and without prior notice, at our sole discretion. This may include, but is not limited to, situations where we believe there has been a violation of our Terms & Conditions, any applicable laws or regulations, or in cases where account activity is deemed harmful to our services or other users. Upon termination or suspension, your right to use our services will immediately cease. We are not obligated to provide a reason for the termination or suspension but will endeavour to notify affected users where feasible.

These terms of use, its subject matter and its formation are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Please use the contact form on this website to get in touch with us.